Switchmaxx

Switchmaxx Unified Self-Care™

Switchmaxx™ is the first fully integrated Communications Portal that allows Telco customers to shop, buy and manage all of their services—including the Triple Play—24 hours a day through an easy-to-use, branded web portal. This turnkey solution improves customer service, generates new revenue and reduces operating expenses.

FEATURE OVERVIEW
Customers Can Shop, Buy and Manage ALL Telco services through a single login!
eCare Secure access to branded Web Portal Desktop control of all Telco services Simple “point-and-click” interface Automatically provisions services	eApplications Powerful intelligent applications including one number service, parental controls, and more provide new revenue potential Integrated Web-enabled Voicemail
eCommerce Telco store front supports 24 x 7 customer purchasing Automatically updates billing systems	eCRM Dynamic customer-specific web displays Web promotion tools Email and text message info-marketing tools

Switchmaxx™ is the first product that allows end-users to activate services on a Class-5 switch without requiring involvement from a customer service rep (CSR) or a switch technician. Based on the company’s patent-pending Unified Self-Care™ software, Switchmaxx™ provides a customizable interface that drives end-user adoption of services, powering new revenue opportunities while reducing operating costs. Support for legacy and next generation networks on a single platform means subscribers can manage all their services—from Voicemail and One Number Call Routing to Parental Controls and other advanced features—all through a single interface.

Integrated Web-enabled Voicemail furthers the revenue-generating power of Switchmaxx™ by giving subscribers control over when and how they retrieve voicemail: Subscribers can access their messages from any phone or Web browser. They can also receive email or text message notifications each time they receive a new voice message, further extending your marketing reach and pulling customers to your portal many times each day.

Powerful, Branded Web Portal Drives Customers to Your Site & Helps You:
Reinforce Your Branding and Promote New Services Your company logo and web design increase visibility and reinforce your brand. Every system can target specific markets and even specific customers with a personalized product catalog. Email and text messages sent to end-users to confirm service orders, application preference changes, and voice message notifications, further extend your marketing reach.
Increase The Quality of Customer Service Switchmaxx™ gives customers control of their services and provides instant provisioning of new orders 24 x 7.
Increase Revenue with NEW Intelligent ApplicationsSwitchmaxx™ provides a suite of unique and intelligent web-based applications, including one number service, parental controls, and more.
Increase Customer RetentionSwitchmaxx™ enables end users to customize and store their service preferences, enhancing your service offering while differentiating you from the competition and building customer loyalty.
Increase Staff ProductivitySwitchmaxx™ enables end users and CSRs to provision switches without requiring involvement from switch technicians. Our solutions also enable a more efficient business model, reducing errors and helping you become “paper-less.”
Power Network MigrationSwitchmaxx™ can interface to both legacy and next generation switches simultaneously, powering network migration without changing your customer user interface.